Our recently launched Wish Standards program measures our merchants against a defined set of criteria spanning product quality and refund rates, and rewards them with commission discounts and greater exposure within the app.They include a robust internal mechanism for notice and take-down procedure, as well as a repeat merchant offender protocol. Wish has a number of proactive and reactive mechanisms designed to prevent, detect and remove listings that violate any local laws or safety standards.While, as a marketplace platform, we are under no legal obligation to carry out checks on the 150 million products offered for sale on the platform, we invest in a wide range of programs designed to attract and reward sellers that offer quality items, and limit the exposure of those offering lower quality items. Update: A Wish spokesperson has sent me the following statement:Īt Wish we are dedicated to providing a positive user experience and a large part of that involves making quality products available to our users. Europe is expected to overhaul the e-commerce directive from 2000 with the Digital Services Act. It’s also going to be interesting to see whether Europe’s upcoming Digital Services Act will have a bigger impact on drop shipping as a whole. In that case, it says it is acting in the consumers’ best interests. With this radical decision, France is setting a precedent and shows once again that the web is becoming more and more fragmented. If the French administration thinks Wish has implemented proper changes to comply with French regulation, it could lift the shadowban. But you won’t see it in search results in the App Store, the Play Store or Google. The website will still be available and the app will still work if you already have it on your phone. It’s going to take a bit of time - at the time of writing, Wish is still available in the App Store and you can still find Wish’s website in Google search results.Īfter that, Wish will be shadowbanned in France. It’s a convoluted process, but the Ministry of the Economy asked the French administration in charge to ask search engines and app stores to dereference Wish. The administration gave them a two-month notice before further action.įour months later, the French government is taking advantage of recent changes in European regulation to dereference or block problematic websites and apps. In July 2021, the French administration in charge of consumer rights and fraud notified Wish and asked them to comply with European regulation on e-commerce and product safety. The company doesn’t keep any log related to transactions of non-compliant and dangerous products,” France’s Ministry of the Economy says in its statement.Īccording to the same investigation, when Wish notifies customers that they have purchased a dangerous product, it doesn’t mention the reason of the product recall. And yet, “in most cases, those products remain available under a different name, and sometimes even from the same seller. When Wish is notified that it is selling a dangerous good, those products are removed from the marketplace within 24 hours as expected. Again, these metrics are based on a very small sample of 140 products. When it comes to electronics goods, 95% of them also shouldn’t be available in Europe, and 90% of them were dangerous in one way or another.Īnd even cheap costume jewelry sold on the platform presented a risk - 62% of the items they ordered are considered dangerous. Ninety-five percent of toys that they acquired on the platform didn’t comply with European regulation - 45% of them were deemed dangerous. This time, they wanted to find out whether those products were safe or not. The French administration then ordered 140 different goods on Wish - most of them were imported products. At the time, the direction générale de la concurrence, de la consommation et de la répression des fraudes (DGCCRF) suspected that it was a bit too easy to mislead consumers and sell counterfeit goods on Wish, such as sneakers and perfumes with images incorrectly showing the logos of famous brands. Last year, the French administration in charge of consumer rights and fraud started investigating Wish. It doesn’t hold inventory, as products are shipped directly from merchants to customers. Wish is a popular e-commerce platform that mostly references products from China-based merchants. Several French ministers have issued a common statement announcing that they have asked the main search engines and mobile app stores operating in France to hide Wish’s website and mobile app altogether.
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